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Terms and Conditions

For the convenience or our Non-UK customers, our prices can also be selected in other currencies. Your transaction will be processed in GBP and converted into your currency by your credit/debit card issuer. If paying via International Bank Transfer you should select to pay in GBP Sterling.

Prices in other currencies may only be visible once certain products are in the shopping cart.

About Us

The Soap Kitchen is the trading name of The Soap Kitchen (2011) Ltd and is a family run business, owned by Richard and Lesley Phillips. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at: enquiries@thesoapkitchen.co.uk It must be stressed that many of the products offered for sale on our website are chosen to enable the home-user to produce soaps and toiletries from recipes and formulas widely published on the Internet and in books and magazines. It is the responsibility of the customer to ensure that any products supplied to be used in making their own products offered for sale do comply with current legislation. Our Trading Name and our Logo are registered trademarks.

The Soap Kitchen (2011) Ltd is registered in England, company number 07521057.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog to find the product/s you want to purchase, then select and pack size from any drop-down list and select the quantity required and click "Add to basket", then when you've filled your cart click "Proceed to check out" and you will be taken through a process where we ask a few details that we need to be able to satisfy the order.

We accept credit and debit card payment and PayPal. If you are shopping from outside the U.K, place your order and your credit card company will convert the transaction to your own currency.

If paying by credit/debit card, we accept all major payment cards via SagePay as well as PayPal for card or account payments. If choosing to pay using SagePay or PayPal your payment will be authorised on-line. This method uses Address Verification so your card MUST be registered at the address on your order. If choosing to send your card details separately we prefer to receive them by phone and we request you never send your credit card details to us in plain text via email, fax or snail mail.
For those customers who wish to pay directly by BACS transfer our bank details are:- The Soap Kitchen (2011) Ltd Nat West Bank Plc Sort Code: 60-02-03 Account No: 58815864

For international transfers into our bank account here are our details:-
IBAN: GB17NWBK60020358815864.
BIC: NWBKGB2L

When choosing to pay by bank transfer, please note that it is your responsibility to cover any bank charges or additional commissions that may be deducted by your bank for this service.

We offer a no-quibble refund/replace service for any products that you consider do not meet the standards expected of us. All we ask is that you notify us within 14 days. We reserve the right to charge a 'handling' fee of up to 20% if returned products are found not to be sub-standard and require re-packaging. This does not affect your statutory rights.

Shipping And Handling - IMPORTANT

We always try and give our customers the very best service. If you need your goods in a hurry, please use the EXPRESS service (UK only). All orders placed on other shipping services take their turn in the order that they arrive with us and could take several days to be processed depending on the time of year and our workload. All Back Orders are dispatched by the most economical method.

For more details of our shipping tariffs please refer to...
https://www.thesoapkitchen.co.uk/shipping-information/

We do NOT currently charge any additional handling fees unless we agree to take back an order that has been correctly executed and is outside of the 14 days statutory return period.

IMPORTANT
If you (the customer) are unable to sign for your consignment and leave 'SPECIAL DELIVERY INSTRUCTIONS' for the carrier to leave your consignment in a 'safe place', any loss or damage to the consignment is strictly your responsibility. No liability for the loss of, or damage to any such consignment can be accepted by The Soap Kitchen or their appointed carrier. All shipments should be signed for. Any loss or damage to a shipment correctly delivered and signed for MUST be reported to us within 7 days.
Our carriers will usually try to implement a 'first time delivery' where possible and may try a neighouring address in order to have your parcel signed for and safely delivered via a neighour in the event that you are not at home. If you do NOT want our carrier to do this please use the SPECIAL DELIVERY INSTRUCTIONS field when checking-out of our website to make this clear.

Delivery Schedule

We try our best to fulfil all orders not using Express service within 5 working days wherever possible. At busy times this may take longer, so if you need your order quickly please choose the EXPRESS option which will prioritise your order (UK only) for dispatch the same day as far as possible (deadline 12.00 noon for order received).

Our products are packed-to-order. We do not hold stocks of any products in pre-packed weights. It will take time for us to prepare your order. Usually at least 1 working day.

We regret that we can accept no liability for delays caused by factors outside of our control. These would include delays by the shipping company or post office and would include delays caused by technical difficulties on our website which may result in a delay in us receiving your order in the first place.

We regret that we can accept no liability for delays caused by factors outside of our control. These would include delays by the shipping company or post office and would include delays caused by technical difficulties on our website which may result in a delay in us receiving your order in the first place.

Back Orders: If an item is out of stock, we will usually back order it for you. You are always free to cancel your order for that item if you would rather not wait. The volatile nature of markets means that on occasions, replacement stock could be offered for sale at a higher price. In this case we reserve the right to cancel your back-order and make an appropriate refund or agree to supply at the new price. Where sale items are offered 'while stocks last', we reserve the right to cancel out of stock items and refund the original purchase price.

Orders are charged in full when received. Back orders are usually shipped free of further shipping charges. We are usually happy to add further lightweight items to be shipped with back-orders without further shipping cost, but reserve the right to refuse this if the shipping cost is increased as a result.

International Back-Orders: If an item is not in stock we may not automatically back-order that item. We reserve the right to remove the item from your order and refund the cost of that item including any applicable proportion of the overall shipping cost. If you would rather we back-order the item for shipping later we undertake to inform you of any additional shipping cost that may be incurred and give you the option to reconsider. The volatile nature of markets means that on occasions, replacement stock could be offered for sale at a higher price. In this case we reserve the right to cancel your back-order and make an appropriate refund or agree to supply at the new price.

Tax Charges

The Soap Kitchen is VAT registered. Reg. No. GB840929120. All prices exclude VAT at the prevailing rate. Exemption is available for Channel Island customers and Non-UK business customers where they have their own sales-tax registration number or are outside of the EU.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. When sending us your credit or debit card details directly (e.g by phone) rather than paying via SagePay or PayPal, all credit card details are destroyed following the transaction processing.

Guarantee

We guarantee your satisfaction. Any item you receive that is not in satisfactory condition we will replace. Damage and shortages MUST be notified within 7 days of receipt of your order.

Reaching Us

If you need to reach us, please email us on enquiries@thesoapkitchen.co.uk, alternatively you can call on +44 (0)1237 420872 or fax us on +44 (0)8704 586724 or write to us at: The Soap Kitchen, Unit 8 Caddsdown Industrial Park, Clovelly Road, Bideford, Devon. EX39 3DX, U.K.

Privacy Policy

Our Privacy Policy now appears on a separate link in accordance with Best Practice under GDPR guidelines.You can view our privacy policy here.

Returns Policy

All customers have the right to cancel their website order within 14 days. If not satisfied with any goods received, customers may return the item/s within 14 days and receive a full refund of the cost of those goods including outward shipping, provided they remain in merchantable condition and are in original packaging. To return any order or part of an order please request we send you a Returns Form.

The cost of returning any goods under the above circumstances will be paid by the customer UNLESS the goods were sent in error. When a customer has completed an order on our website and has completed payment for that order it can be assumed that the order itself has not been placed in error. Any items incorrectly supplied to the customer can be considered supplied in error where they do not match the description of goods at time of purchase.

Damaged goods and/or shortages MUST be advised within 7 days of receipt. Damaged goods will be replaced Free Of Charge. Any shortages will be shipped as soon as possible at no further cost. In this instance, any return costs (if applicable) will be paid by or refunded by The Soap Kitchen. Where a customer places a special order, either for a non-stock/bespoke item or for a quantity of a stock line that exceeds our normal selling quantity, we are unable to accept cancellation or return of this item nor would we offer any refund.

Remittance Terms

Payment is required before an order can be dispatched. Customers may register to shop on our site and receive 'trade' or 'regular customer' discounts (you must be subscribed to our newsletter to receive these discounts however). Business customers may click here to download a copy of the application form.