FAQ's

Below is a selection of our most frequently asked questions with what we hope are the answers you need. If you don't find the answer to your question here, then you can:

Look at our Blog where we have a lot more Information! : Here

Q: Best Before and Expiry Dates?

This answer isn't that straight forward; unlike the food industry, ingredients expiry date can vary, the best place to look is the ingredients CoA which is found under the individual product description on our website. For more detailed info visit our blog article.... Expiry Dates Certificates of Analysis 
 

Q: How has Brexit effected my orders?

The Soap Kitchen is VAT registered. Reg. No. GB840929120. All prices include VAT at the prevailing rate. Exemption is available for non UK mainland customers for orders with destinations outside of the UK. However, other charges may be applied by customs due to Brexit, which are out of our control.
 

Q. Am I able to have an MSDS, CoA, Allergen Declaration or an IFRA from you for a product?

You can find all of the technical information on the product pages themselves. If the information you need isn't on the product page, you can email enquiries@thesoapkitchen.co.uk to request the desired information. However, if you haven't purchased any of the products from us which you're requesting an MSDS or safety document, then we won't be able to supply you with any copies of the requested documents.

Q. When will my order be shipped?

With shipping at The Soap Kitchen, we normally aim for a lead time of around 2 - 3 working days for dispatch, after which the order will be dispatched via your selected tracked service.

Q. I want to start selling my soaps, how would I go about doing this? Do I need any Assessments?

When selling your products, you're going to want to make sure that you and your recipes are covered legally, so you'll need to get a Cosmetic Safety Report! Here at the Soap Kitchen, we offer a variety of different CPSR's which will cover your recipes and get you going on the road ahead.

Q. I'm not entirely satisfied with the product, am I able to return my/parts of my order?

We're sorry to hear you're not happy with your order. Of course, returning your order to us isn't a problem. All orders (except for bespoke items) can be cancelled/returned to us within 14 days, and as long as the items are still in a good condition with original packaging, we will be able to give you a full refund including the outward shipping. However, we cannot refund you the cost of the return carriage to us unless the goods were sent to you in error. You will need to email our sales team at sales@thesoapkitchen.co.uk to request a returns form to begin the returns process.

Q. Can I come and view your ingredients? Can I come and make an order at your warehouse?

Our products are all held in bulk in our warehouse and we have no shop where product is displayed to browse. For health and safety reasons we are unable to admit visitors freely to our warehouse, so sadly it’s impossible for anyone visiting to view our ingredients. Customers are welcome to collect orders from our premises by prior arrangement but please do not turn up unannounced or expect to be able to browse our large product range or place orders at the time.

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