For more information on safety assessments, please ensure you've read our blogs on 'How to Sell Your Products Legally', and 'How to get Started Selling Soap or Cosmetic Products?' before ordering.
The preparation and submission of formulas and data in order to supply your completed CPSR's is a time consuming process. Therefore where a purchase does not lead to a completed CPSR we reserve the right to charge an admin fee where a refund is made.
With the greatest respect to all our valued customers, we are not an unlimited source of free advice. We understand that making the decision to purchase a CPSR is not always an easy process, but until a purchase is made we cannot go into detailed advice. Our packages are designed to be relatively simple to understand and should you find you've purchased an inappropriate package we will happily then advise you, and move you to the most suitable for your requirements.
SURCHARGES:... On occasions the laboratory will highlight the need for additional testing for several possible reasons and where these are required, additional charges will need to be applied. Commonly these are... TVC (Total Viable Count) where an actual product sample is required to test. Challange or Stability testing, which again require samples and may take several weeks to complete. Quite commonly additional surcharges are applied where interaction between multiple fragrance materials requires further exploration OR where Exposure viability requires authenticating, such as when a product is designed for the body but you (the customer) require it also for facial use.
We now supply easy-to-complete interactive forms for submitting your formulas and information please ensure they are fully completed. We can no longer accept hand written or alternative format data submission forms.
If you cancel your order after 28 days and/or we have already received your information and started work on preparing your CPSR we reserve the right to charge an administration fee of minimum 20%.
We reserve the right to update, change, replace or discontinue any product at any time.
Please note that once your recipes have been submitted, if you don't receive any feedback from the chemist, that usually means they're writing your assessments and your recipes are fine! We'll contact you with any news or changes that the chemist will need making, and can relay any feedback you pass to the chemist