For International shipping information, use this link

Currently we have no widespread shortages of any products.

IMPORTANT: Generally we try and ship all regular orders in fair order-number sequence. At busy times this may result in a delay of several days before we process your order. If your order is urgent please select EXPRESS shipping, which is a prioritised service. Your business is important to us and we know that you need your goods promptly, so if you need to check the status of your order please use this email link...

ORDER STATUS CHECK. Please include the last 5 digits of your order number in your Email.

We will try to respond as quickly as possible.

For non-UK urgent orders, please simply send us a message telling us of the urgency and we will do our best to ship as soon as possible.

UK Information... Our shipping arrangements ensure almost all parcels we ship are sent on a Tracked Service. All parcels weighing under 500g sent on our 'Regular' service are sent via the Post Office by 1st class franked mail. Parcels over 500g sent on our 'Regular' service are usually sent by Interlink Express which is a next-working-day service (UK mainland) with no Saturday delivery. Our regular shipping service may take a few days to arrive in busy periods because orders are processed in the sequence they are received. You may choose to upgrade to our EXPRESS Service, which is a prioritised service, ensuring your order is processed ahead of all regular orders . We endeavour to despatch Express orders received by midday on the same day wherever possible.This service is shipped via Interlink Express on a next-working-day service (UK mainland). Express service now extends to all UK destinations with tariffs based on weight and destination. UK Island Express shipments with a shipping charge of under £14.00 will be shipped via Royal Mail. Presently we have No Express services outside of the UK. Shipments to UK Island destinations may be shipped via Royal Mail up to aprox 5Kg to keep shipping costs as low as possible.

Depending on time-of-year our shipping lead-times for non-express (regular) shipments may result in lead times typically between 2 and 10 working days (U.K. mainland) for stock lines. If we consider there may be an unexpected delay we aim to inform you. If you experience a delay, maybe due to our delivery contractor or the Royal Mail, we need to know. Please use our Contact Page or this link to send us a message. Please note... at busy times of the year (pre-Christmas and Holiday season for instance) our shipping times for non-prioritised orders will be longer than at quieter times of the year. In these instances we simply ask for your understanding.

Back Orders...

UK Back-Orders: If an item is not in stock, we will back order it for you. You are always free to cancel your order for that item if you would rather not wait. Orders are charged in full when received. Back orders are shipped free of further shipping charges. We are usually happy to add further lightweight items to be shipped with back-orders without further shipping cost, but reserve the right to refuse this if the shipping cost is increased as a result.

International Back-Orders: If an item is not in stock we may not automatically back-order that item. We reserve the right to remove the item from your order and refund the cost of that item incuding any applicable proportion of the overall shipping cost. If you would rather we back-order the item for shipping later we undertake to inform you of any additional shipping cost that may be incurred and give you the option to reconsider.

SHIPPING CHARGES

Our current UK Mainland 'Regular'shipping charges are as follows...

Parcels up to 200g in weight £2.49
201g to 399g £3.99
400g- 499g £4.49
500g - 2.0 Kg £4.99
2.1 - 3.0 Kg £5.99
3.1 - 5.0 Kg £6.49
5.1 - 7.4Kg £7.49
7.5 - 10.0Kg £7.99

then 24p/Kg thereafter.

Important... Shipping charges are based on GROSS shipping weight, not NET weight. If you order 1Kg of a product, the shipping charge will default to the next rate above 1Kg to allow for packaging etc..

Useful Information... Our shipping charges are weight-based, not order value based. Because of the anomolies of the UK postal and parcel system you may find that certain weights of parcel, more precisely those typically weighing between 1and 3 Kg represent poor value for money in respect of carriage charges, especially those made up of inexpensive yet heavy items like coconut and palm oil, sodium bicarbonate and citric acid. We are unable to subsidise carriage charges because of the fact that many of our lines are inexpensive yet heavy, leaving only minimum profit margins. We only seek to cover the cost of our shipping, never to profit from it.

GENERAL ADVICE TO MINIMISE SHIPPING COSTS.

Generally speaking, to gain best value for money when ordering inexpensive but heavy items, it makes sense to put together an order weighing between 5Kg and 10Kg, which can be shipped for a standard rate of between £7.49 and £7.99 + VAT (UK Mainland only).

For International shipping information, use this link

Thank You.

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