IMPORTANT NOTICE FOR ALL CUSTOMERS

Orders destined outside of the UK do not have an Express Shipping option on our website. If this affects you and you need your goods in a hurry Please TELL US! and we will do our best to speed your order through.

At moment, typical despatch time for orders placed on Regular or Other Non-Express shipping is approximately 10 WORKING DAYS (why is this). EXPRESS (UK) orders are currently taking 1 working day (subject to collection by our couriers).

Email us to check your order status (office hours replies only)

Please check out Shipping Information page for more details about our shipping terms and times.

We take the subject of customer service very seriously. Due to the varying levels of business we experience at different times of year you will find that your orders can take anywhere between 2 and 10 days to arrive when placed on our regular shipping service (UK Mainland). If you need your order faster than this, please choose our Express service (UK only) or please send us an email quoting your order number and requesting any faster delivery, which we will do our best to assist with. As a guide our current order turnaround is quoted above...

Please make sure you choose the appropriate shipping choice for your order. If you need your order to arrive quickly then you may need to choose EXPRESS. Please only phone to check the status of your order if absolutely necessary.

IMPORTANT

If you (the customer) are unable to sign for your consignment and leave 'Special Delivery Instructions' for the carrier to leave your consignment in a 'safe' place, any loss or damage to the consignment is strictly your responsibility. No liability for the loss of, or damage to any such consignment can be accepted by The Soap Kitchen or their appointed carrier.

When our carriers (Interlink Express or TNT) are seasonally busy or during postal strikes, their workload can be such that delivery times are extended. For all delivery delays outside of our control due to our carrier or postal strikes we are unable to accept liability and are therefore unable to make any refund of shipping charges where we have incurred charges ourselves from either our carrier or The Royal Mail.

Customers please note... we DO NOT offer scheduled Saturday deliveries. Any Express orders received here by Friday 12.00 noon should be with you by the Monday following (excluding bank holidays).

Thank you

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